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    Table of Contents
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    Pros:
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    Companies that outsource customer service to Ascensos value the fact that it supports diversity
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    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests
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    Pros:
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    Pros:
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    VXI displays an uncanny ability to scale up or down to fit its client’s
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    Pros:
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    a better customer experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.

    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing
    and sales, customer support, and healthcare. With more than 15 years of experience, Skycom
    also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce
    in customer psychology. This means company-provided
    support agents are more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes to defuse any tension and lead the customer into
    a more positive mindset. Starting with four employees in 2004, Integra currently employs
    more than 1,400 workers stationed across four countries. It handles customer service duties
    over the phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to
    have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing companies that
    provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
    travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus
    Days of Giving.” In particular, the company taps 225,000 volunteers
    from its offices to complete various service projects across its many host
    countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
    across the USA. It employs more than 60,000 remote agents in the U.S., Canada, and
    the United Kingdom. Unlike a traditional BPO, Arise
    utilizes a network of service partners to provide the needed customer service
    experiences. In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact
    center service total costs, which is why clients want to outsource customer service small
    business really needs.
    Pros:
    Arise deploys a tiered security approach in its communications with
    clients. This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely
    accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring
    residents of the U.S., UK, and Canada. This means stable employment for the company and an easier method of hiring or
    replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.

    For instance, some customer service outsource companies on our list might
    command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements
    and areas for improvement. Do you need a customer support team focused on CX?

    Or, do you prefer having sales psychology-trained outbound callers who can close
    deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents
    a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service
    solution that utilizes modern technology throughout the various
    stages, try the best companies for customer service. These largest outsourcing
    companies not only supply the best talent, but also the
    best equipment and training to prepare them.

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